The course objective is to introduce to students the technology of e-government with an in-depth examination of current government development and management challenges in the delivery of services and information, electronically. Several topics are examined: (1) current e-Government challenges and trends (2) Web presence development (3) statutes affecting development and management (4) citizens needs assessment (5) service delivery application and transaction package (6) how to develop effective e-Government administrators (7) long/short-range planning and budgeting.

Expected outcomes:

- Develop knowledge consistent with analyst-level administrators rather than website developers.

- Develop skills and abilities to assist government agencies with electronic development.

- Develop the ability to discuss current e-Government issues and trends.

- Comprehend and discuss local and national issues, technology, service delivery systems, statutes, history, and trends affecting e-Government development.

- Develop the ability to perform customer needs assessments relating to e-Government development.

1. Fundamentals of e-Government and e-Governance. Stages of e-Government Maturity Models

2. Enterprise Resource Planning systems for government

3. Citizen Relationship Management Systems. E-Government Platforms (Portals).

4. Geographical Information Systems and their applications

5. e-Procurement, e-commerce

6. E-Democracy, e-polling, e-voting. Anti-corruption

7. Ontology Development and the role of knowledge management in e-Government projects

8. Business Process Reengineering

9. Web 2.0 in Governance: e-Government 2.0. Open Source Systems/Software

10. M-Governance: Mobile phone-based Digital Government 

11. Special issues on Design Principles for Public Sector Information and Communication Technologies (Security, cryptography, e-identification, e-signature)

12. ICT Adoption. Digital Divide 

13. Critical perspectives of e-Government. Successful e-Government implementation and adoption.

Language of Assessment: Greek

Method of Assessment:

(a) Midterm exams (30%)

(b) Short paper (10%)

(c) Written term exam (60%)

that includes:

-Multiple-choice questions

-Short answer questions

-Problem-solving in e-governance

-Comparative evaluation of e-Governance theories

Lazakidou Α., (2021) «Electronic Government & electronic servises to citizens and businesses», Disigma Publishing (in Greek)

Kapopoulos D., (2021), «Electronic Government, Social and Economic Τransformation», Diavlos Publishing (in Greek)

Αpostolakis Ι., Loukis Ε., Halaris Ι., (2008), «Electronic Public Administration, Organization, Τechnology and Applications», Papazisis Publishing (in Greek)

Wirtz B. W., Daiser P. (2015), E-Government Strategy Process Instruments. German University of Administrative Sciences Speyer. Speyer, Germany.

Computer Science and Telecommunications Board & National Research Council, (2002), «Information Technology Research, Innovation, and e-Government». National Academy Press, Washington, D.C.

Holmes D. (2002), «E-Government – e-Business Strategies for Government». London: Nickolas Brealey Publisher.

Rahman, H. (2011), «E-Governance Framework At The Local Government Level». Publisher: VDM Verlag